To respond to your enquiries about treatment
To contact you about your sessions, invoices and appointments
To provide you with the best possible treatment and service
To keep important notes relevant to your counselling /psychotherapy
I collect your contact details, home address, GP details (as required by my professional bodies) and information relating to your counselling / psychotherapy including for example, sensitive information such as health information, which you choose to share with me; I collect this information directly from you. For example when you fill in any contact form or share information with me on a voluntary basis.
I use your personal information, including your sensitive personal information with your consent to support your counselling / psychotherapy. I may use your sensitive personal information, where this is necessary for the purposes of protecting you from risk of serious harm to either yourself or others, where there is a substantial public interest in doing so.
Your therapy is confidential, and your information will not be shared with third parties except in exceptional circumstances and any legal requirements set out above.
Protecting your data is of great importance to me, and I have put in place suitable physical, electronic and managerial procedures to safeguard your information. I hold your information while I am working with you and providing you with counselling /psychotherapy. Following completion of your therapy basic records are retained for a period of five years in keeping with professional requirements. Sessional notes are shredded three months following your final session and any emails are deleted.
You have a number of rights with regards to your information. In some circumstances, and where it will not result in harm to you, you can:
Access and obtain a copy of your information
Require me to amend incorrect or incomplete information
Require me to stop collecting or delete your information
Object to the way I am processing your information
If you would like to exercise any of these rights, put through a request for a copy of your data or make a complaint, please contact me via firstname.lastname@example.org If however you are not satisfied with the outcome of your complaint then you can report your complaint to the Information Commissioners office who are the Data Privacy Regulator for the UK http://ico.org.uk/concerns/handling/. Telephone 03031231113.